Comments on: 20 questions for managers of online communities

By: Andy

Andy — Mon, 08 Mar 2010 07:24:29 +0000

Does your communtiy retain Existing Visitors and Encourage Repeat Visits

Visitors can stop by for a while to check things out and then move on to sites with fresh and different content. The way for an online community to retain visitors is to offer new, fresh material on an ongoing basis, such as new content to discuss and new guest contributors to interview. Posting a calendar of events to keep visitors coming back for scheduled events can work great.

By: Sean

Sean — Mon, 01 Mar 2010 19:27:54 +0000

I like the idea of cheerleaders/members. It took me abut five months before I recruited five great cheerleaders for this one site I worked for. Once I had gotten the cheerleaders I let them take over the social media and just monitored their work. It was the best thing that I ever did.

By: Clayton Shumway

Clayton Shumway — Thu, 05 Nov 2009 22:39:39 +0000

Great list…I’m going to go through some of our latest marketing objectives and run them through the questions. Thanks!

By: Barny

Barny — Mon, 10 Aug 2009 13:33:27 +0000

Very interesting set of questions, they’ve provided a lot of inspiration of how to change how i manage my community, thanks.

By: Shawn

Shawn — Thu, 02 Jul 2009 13:33:33 +0000

Awesome article; I will be sharing this with my moderators to see how much of the same vision we have.

By: How to make your online community stronger | Community Building & Community Management

Tue, 07 Apr 2009 20:33:07 +0000

[...] grows and becomes stronger, you still need to be around. You need to be visible and you need to understand your community and its members. Go the extra mile for your community members, and you’ll get more of them [...]

By: Mark

Mark — Tue, 10 Feb 2009 15:51:19 +0000

Fantastic post Martin.

Although I am not very experienced, I could imagine that some of these cna be more important than others at different times. For example when a community is still forming, it is important to make new members feel valued and to encourage their confidence. I have seen some cases where this has not had enough emphasis and you never get to see what people really feel as a consequence. Until a certain level of support or belonging has passed, you will probably not see what makes people passionate. or what really gets them contributing.

By: Martin Reed - Blog Author

Martin Reed - Blog Author — Wed, 21 Jan 2009 19:59:22 +0000

kpay – Yup, I’m still learning too!

By: kpay

kpay — Sat, 17 Jan 2009 20:42:11 +0000

I’m saving this and printing it out, we’re in the development stages of an online community and I’m using this as a starting point to make sure we’re asking the right questions. Thanks for this! I’m learning as we build…

By: Martin Reed - Blog Author

Martin Reed - Blog Author — Mon, 12 Jan 2009 16:22:11 +0000

Guy – Yes, that’s a good point. Your members need to trust you as the community manager, but they also need to trust other members; you won’t have much of a community otherwise! Thanks for posting the link to your article.