At some stage, you will need to warn or ban members of your online community. Sometimes this can be hard to do – especially if you are banning popular or highly active members. Stay strong and be sensible, and your community will survive.
If you launched your community too soon, you might be better off closing it down and trying again. If activity and member engagement is poor, consider making membership more exclusive. Closed online communities are attractive online communities.
Online communities are all about relationships – and you can’t have strong relationships without trust. You need to recognise this and work to create an atmosphere of trust to ensure your community becomes stronger over time.