Most online communities will fail – and they often fail for the same few reasons (I’ve mentioned them a number of times). What many community builders fail to understand though, is that their online community needs to be fun.
Your online community is controlled by a relatively small group of influencers or ‘power members’. As a community manager, you face a real dilemma if these members start to cause trouble. Here’s some advice to follow if you find an influential community member goes rogue.