Can you be trusted, community manager?

by Martin Reed on 22 June 2014 in Snippets

If not, quit now.

To be an effective community manager, trust is absolutely vital.

Your employer places their trust in you. Your members place their trust in you.

You need to be able to follow through on your promises. You need to always under-promise and over-deliver. You need to be able to keep secrets (plenty will be shared in a thriving community).

You need to respect privacy and you need to respect the community guidelines you’re responsible for enforcing.

What does distrust breed?…

…Nothing you want in your online community, that’s what.

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{ 2 comments… read them below or add one }

Richard Millington July 10, 2014 at 11:51 pm

You’re alive!!! :-)

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Martin Reed July 13, 2014 at 8:20 pm

I am alive. Trust me!

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