For your online community to be successful, it will require moderation as it grows. As it continues to develop, you are likely to require more than one moderator.
It is essential that your moderators work well within a team and that team harmony thrives. Anything less will damage the effectiveness of your moderators as well as the reputation of your online community.
Why you need to maintain team spirit amongst your moderators
Your moderators are your representatives. How they conduct themselves will be directly associated with you. If there appears to be any personal differences between your moderators, your moderating team will be perceived as unprofessional and will lose credibility.
Should your team of moderators lose credibility, your online community will suffer. Your members will no longer respect your moderators – even those that act in the most professional manner.
Never forget that a team is only as strong as its weakest member.
How to ensure team harmony
When choosing your moderators, you should always consider their personality – only recruit those you are confident are mature enough for the role and who you feel will work well within a team.
Some individuals just seem unable to work effectively within a team environment; these are the people you need to ensure never become moderators!
You need to make the role of your moderators crystal clear. Ambiguity is often the reason behind any failure in team harmony; if one feels another to be making a mistake, it may result in discord between the accuser and the victim of any such accusations.
You should also make it clear from the beginning that all moderators are to work as a team. Ensure you impress upon your moderators the importance of their role – make them aware of the fact that they are representatives of the community when on and off-duty. Make sure your moderators know that any public disagreements, bickering or lack of team spirit will not be tolerated.
Make yourself available to your staff members – make it clear they can always contact you with any issues or concerns. You will often be able to resolve any potential simmering conflicts before they get out of control if your moderators feel comfortable speaking to you about their concerns.
Finally, ensure you treat all your moderators equally. Do not show favouritism, and treat your staff just as well as you treat your members. If you show respect to your staff, they are far more likely to reciprocate and show respect in return. If any signs of disharmony appear in your moderating team, ensure you take immediate action.
What methods do you take to ensure team harmony? Have you ever had a failure with effective team working amongst your moderators? How did you resolve the situation? Share your thoughts and experiences by leaving a comment below.