A few weeks ago I wrote an article about how to recruit forum moderators. In this article I want to talk about how you can use moderators to add maximum benefit from your site.
When it comes to forum moderators, I am a great believer in inviting users to become moderators rather than encouraging applications. If your members know that moderators are chosen based on their commitment and the quality of their contributions then your site will benefit from a more captive audience who are posting good, quality content.
Your moderators are representatives of both yourself and your site’s brand. It is essential that you pick the right people. If you do, your site will benefit immensely and your community will flourish.
In order to get the most from your moderators, you should make their role clear to them right from the start. I have devised the following checklist which I would recommend you refer to when recruiting new moderators:
- Make it clear how you expect your moderators to behave; light-hearted or serious and professional at all times?
- Consider placing a minimum requirement on the numbers of new posts/threads you want to see your moderators contribute on a weekly basis.
- Provide your moderators with a clear understanding on how you want them to deal with abusive members of your community.
- Ensure your moderators are aware of how strictly you want them to enforce your site rules.
The clearer your moderators are on how you expect them to behave, the more you will get from them. Your relationship with your moderators is extremely important – making things clear from the start will result in more effective and consistent moderation for your site.
How do you get the most from your moderators? Have I missed anything from my checklist that you think is beneficial? Let me know by leaving a comment below.