Give disappearing community members a nudge

by Martin Reed on 28 June 2011 in Snippets

If you notice that a prominent member hasn’t been active in the community recently, drop them a line. Send them a private message or an email. Make it known that they are missed, and make sure everything is OK. Don’t just sit back, hoping they’ll come back one day.

Maybe they’re having trouble with the site. Maybe they’re feeling disillusioned with the community. Maybe they’re having a tough time in their personal life. Regardless of what the problem is, it pays to reach out to them.

You’ll make them feel special and you’ll remind them of just how strong the community is.

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{ 5 comments }

David Ewing June 29, 2011 at 9:38 pm

on one hand I agree that reaching out to an active participator is proactive but on the other hand I think its borderline spamy. I get alot of automated “hey its been 3 days since your last post…we miss you etc” and its annoying.

Martin Reed - Community Manager June 30, 2011 at 3:09 pm

I’d avoid automated emails for the exact reason you mention. If it’s automated, it’s hardly genuine and hardly worth bothering with.

Andy June 30, 2011 at 9:20 am

yes, exactly there must be a two way communication between the website owners and the members, nicely shared informative article thanks..

DrD July 5, 2011 at 8:48 pm

A few of my visitors are frequent flyers and post the majority of my comments. I agree that they sometimes warrant a tap on the shoulder to check in on them.

Tommy T May 10, 2012 at 4:32 am

Yes as David mentioned, do NOT do this via automated routes.

Also, I usually wait several weeks before PMing, rather than just a few days. Perhaps something has happened in ‘real life’ preventing them from being online etc.

The last thing you want if your mum has just gone into hospital is a chat site manager PMing you interrogating you on why you’re not online posting.

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