I got to enjoy the following emails alongside my breakfast this morning (both from the same individual):
Dont you ever ask me to change the name i use to go into your poxy chat room as the name i use is my name if your idiots that seem to think they are in charge ask me to change my name again i will make it my business to find your governing body and get you removed for discrimination.
ONE OF YOUR CHAT GUIDES IS GOING TO GET YOU BANNED FROM RUNNING ANYTHING BUT A KIDS TEA PARTY WHEN I AM FINISHED NOW AS THE SKABBY LITTLE SHIT THAT YOU ARE AT LEAST HAVE SOME MANNERS AND REPLY.
As we don’t allow any sexual content whatsoever in the chat rooms at Just Chat (including chat names), this user was told to leave and change their name to something other than ‘Randy’ by one of our moderators. It appears they took issue with this and are now demanding restitution.
In cases like this, I don’t respond – no good would come out of it, and besides; when someone uses language like this they don’t deserve a response. Oh, and compared to some emails I get, this guy is a pussycat.
You can reduce the number of abusive emails you receive by making your community harder to join. Prevent anonymity, and make people work to get in. For Just Chat, that would go against what the site stands for – so I just let emails like this stand testament to the fact we’re doing a good job.
PS – In case you were wondering, this person’s real name wasn’t Randy (they forgot to change the Sender Name associated with their email address when writing to complain).